The number charm on the buttons show rounders how many inspections or rounds they have left to conduct every month to meet their personal goals
EVS staff round on patients or family members to ensure 100% Patient Satisfaction or to help immediately improve service recovery before the patient leaves the hospital. On the left gives the number of rounds left for each user s monthly goal. All questions and Common Issues can be customized. Common Issues aggregate to reports, charts and analytics to immediately improve service recovery with your team.
Associates or housekeepers can be imported easily, and the inspection grade is tied to this associate to view scores overtime. All questions can be customized by location.
Common Issues can be selected by users that aggregate to charts and reports to review with your team for immediate service recovery
SMS reminders or emails can be sent to rounders if the user misses his/her scheduled rounding with the client. Common Issues can be selected, and signatures are optional. Rounders can review previous round discussions prior to rounding on the nurse or client. If the client is not available, the rounder can document the day and time that he/she tried to meet with the client.
Staff lists can be imported into Bliss. Can query staff by location, position or limit view to direct supervisors.AIDET competency audits can also be conducted ad hoc.Common Issues selected and reminders for 30,60,90 day rounding on staff during the first 90 days of employment to help retention.
You can send emails to clients with an embedded link in the body for your clients to complete a survey for Food Service (FNS) , Housekeeping (EVS) or Engineering. Questions can be customized, and auto emails can be setup to receive instant feedback from the results as they come in. These surveys can anonymous, but a department can be selected if you like. Completely customizable. Example survey: https://roundingbliss.com/abc/123
Sr. Leadership can use this tool to audit the entire hospital s cleanliness during a tour of the facility. Each question and Common Issue can be customized by site.
Patients or clients can scan these QR codes placed on the nurse call button, white board, table tents or almost anywhere. Customized questions to alert staff of any need for improvement. Alerts can be sent to management if a score in below a certain number to follow-up with requests. This chart shows average scores by day and by floor or unit from these QR codes.Example Link: https://www.roundfactory.com/abc000/138
Setting personal goals for rounders and inspectors can take the load off the director so every user knows how many more rounds he/she needs to personally conduct by the end of the month.
This is a great way to visualize over a specified number of days how many rounds were conducted and what was the average score for each room listed by Floor.
You can find this chart by going to Home> Charts>Space Charts> Rounds by Room Matrix Chart
Bliss charts can be generated to display custom durations, custom settings and can be exported for presenations.
Charts like this can be generated for a certain duration to see not only what common issues are identified but what location in the facility has the greatest oppportunity for improvement.
Custom dashboards and charts can be developed for Sr. leadershop to view top level and drill down into regional to district to site data.