Digital Presentation Deck

Bliss modules including rounding, inspections and much more for ABM healthcare

Bliss modules including rounding, inspections and much more for ABM healthcare

The number charm on the buttons show rounders how many inspections or rounds they have left to conduct every month to meet their personal goals.

Bliss modules including rounding, inspections and much more for ABM healthcare

Bliss modules including rounding, inspections and much more for ABM healthcare

The number charm on the buttons show rounders how many inspections or rounds they have left to conduct every month to meet their personal goals

Bliss Modules for ABM Education

Bliss Modules for ABM Education

EVS Patient Rounding proven to increase patient satisfaction by 15% once hardwired

EVS Patient Rounding proven to increase patient satisfaction by 15% once hardwired

EVS staff round on patients or family members to ensure 100% Patient Satisfaction or to help immediately improve service recovery before the patient leaves the hospital. On the left gives the number of rounds left for each user s monthly goal. All questions and Common Issues can be customized. Common Issues aggregate to reports, charts and analytics to immediately improve service recovery with your team.

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Space Management to document attributes to effectively schedule cleanings

Space Management to document attributes to effectively schedule cleanings

Space is first imported into Bliss. Algorithms exist to determine how long it should take to clean the space based on the Type of room, square footage, number of fixtures and the type of flooring. Each space can easily be added to a large floor cleaning project, deactivated, or exported to Excel to make a lot of changes and then reimported into Bliss. Users can also add space from a mobile device as they are walking the building.

Space Inspections Slide 1-2

Space Inspections Slide 1-2

Associates or housekeepers can be imported easily, and the inspection grade is tied to this associate to view scores overtime. All questions can be customized by location.

Typical Space feature to avoid having to measure every space.

Typical Space feature to avoid having to measure every space.
An admin can create BY Facility TYPICAL Square Feet for each Space Type. So if you notice at the bottom, we have a cloning feature to clone for example 4 classrooms the same size in sequential order. But this does not always happen to ID space in order to use the Cloning Feature. But with the Typical Square Feet Feature if is much easier.

Space Inspection (2-2)

Space Inspection (2-2)

Common Issues can be selected by users that aggregate to charts and reports to review with your team for immediate service recovery

If users prefer, they can walk the space using paper to determine average square feet and the number of spaces

If users prefer, they can walk the space using paper to determine average square feet and the number of spaces
We can then update the space in Bliss and can export it for you to add more details.

Site Inspections in Bliss

Site Inspections in Bliss

Bliss provides a much easier way to conduct SITE Inspections. Common Issues and Questions can be added and edited by school.

Tons of reporting, charts, dashboards and alerts available.

Housekeeper duty lists to right size labor and space to be cleaned

Housekeeper duty lists to right size labor and space to be cleaned

Duty Lists are then created by adding space that has an allotted time to clean based on the Space Mgt. algorithms from the previous slide. The goal is to assign enough space for a housekeeper to clean during an 8 hour shift. In this ex. if there is 1 discharge during this day, the housekeeper will be `14 minutes (in yellow) over an 8 hour day.

Nurse/Client Rounding to help improve communication and service needs from clients

Nurse/Client Rounding to help improve communication and service needs from clients

SMS reminders or emails can be sent to rounders if the user misses his/her scheduled rounding with the client. Common Issues can be selected, and signatures are optional. Rounders can review previous round discussions prior to rounding on the nurse or client. If the client is not available, the rounder can document the day and time that he/she tried to meet with the client.

Space matrix to help build duty lists and properly schedule space to be cleaned

Space matrix to help build duty lists and properly schedule space to be cleaned

We developed a really fast and easy tool to help build these duty lists. First a duty list is selected which is displayed on the right section. Space organized by building, floor and department can be selected one by one that then populates on the duty list on the right side in the order that the spaces should be cleaned.

Heatmap of Inspections

Heatmap of Inspections
You can generate reports and a heatmap chart BY inspection type. In this example, users can focus on the results of only "Restrooms" to view the quantity of inspections and the average scores of these inspections for an entire campus.

Corridor Duty Lists to right size labor and space to be cleaned

Corridor Duty Lists to right size labor and space to be cleaned

Corridors, elevators and stairwells require a different type of duty list when special tasks are assigned on different days. For example on a Monday a corridor may only need a light sweeping, but the next day may need a heavy scrubbing and a light burnish. So these tasks can be assigned that ultimately fill uo the hours on a floor tech s duty list.

Trash Tech Duty List

Trash Tech Duty List

SITE Deficiency Chart

SITE Deficiency Chart

This chart aggregates all of the SITE deficiencies for an entire ISD or by a specific school. A user can drill down on a deficiency to reveal the specific locations of the issue for immediate service recovery.

Corridor Matrix

Corridor Matrix

Similar to the Duty list, Corridors,, elevators, and stairs specific tasks can be added to a duty list that populate the amount of minutes over the schedule time or identify tasks left to schedule to fill up the time on a staff duty list.

Labor Mangement LOB tracking

Labor Mangement LOB tracking

Sr. Leadership can track progress of adding space, square footage, schedules created and more.

Position Control details and budgeting to right size your labor

Position Control details and budgeting to right size your labor

This section of labor management helps properly schedule space cleaning by shift and helps identify the FTE s needed by shift to properly clean a hospital. This page also displays all duty lists to determine if there is more scheduled time to clean more or less space.

Site Detail Report

Site Detail Report

Days on and Off Roster

Days on and Off Roster

Helps hospitals right size labor by shift and to ensure all Duty Lists tasks are assigned to staff to clean the entire hospital on a consistent basis.

Staff are then schedules to fulfill the hours required to clean on the duty lists by shit. When a user clicks on a cell, it auto fills the default number of hours that the site sets. In this example 8 hours are required by default for each shift. The P icon in each cell allows the user to change the number of hours, select PTO, vacation or sick time.

Staff Rounding

Staff Rounding

Staff lists can be imported into Bliss. Can query staff by location, position or limit view to direct supervisors.
AIDET competency audits can also be conducted ad hoc.
Common Issues selected and reminders for 30,60,90 day rounding on staff during the first 90 days of employment to help retention.

Daily/Weekly Focus Tasks for housekeepers that is customizable by site for housekeepers to know what to focus on for the current day.

Daily/Weekly Focus Tasks for housekeepers that is customizable by site for housekeepers to know what to focus on for the current day.

Housekeeper Focus Tasks, Space Type cleaning protocols, Safety Notes, and more

Housekeeper Focus Tasks, Space Type cleaning protocols, Safety Notes, and more
Directors can customize by Site housekeeper Focus Tasks, Space Type cleaning protocols, Safety Notes, cleaning procedures, and many other helpful housekeeper tools.

SWOP Inspections in Bliss

SWOP Inspections in Bliss

Bliss provides a much easier way to conduct SWOP Inspections. Common Issues and Questions can be added and edited by school.

Tons of reporting, charts, dashboards and alerts available.

Printable Duty Lists and sign in sheets to organize staff and their cleaning schedules

Printable Duty Lists and sign in sheets to organize staff and their cleaning schedules
If tablets are not available, Directors can print off Duty Lists that are assigned to staff and can see Daily Focus Tasks and where they should be on their schedules in relation to their lunch time.

Department Head Feedback Forms sent to clients via email

Department Head Feedback Forms sent to clients via email

You can send emails to clients with an embedded link in the body for your clients to complete a survey for Food Service (FNS) , Housekeeping (EVS) or Engineering. Questions can be customized, and auto emails can be setup to receive instant feedback from the results as they come in. These surveys can anonymous, but a department can be selected if you like. Completely customizable. Example survey: https://roundingbliss.com/abc/123

QR Code Requests

QR Code Requests
Bliss can customize and QR code solution and can be tied to a specific space or piece of equipment. The application also tracks close out times to track progress.

Digital Housekeeper Schedules and Live Director Dashboard

Digital Housekeeper Schedules and Live Director Dashboard

Housekeepers can use a hand held device to check off their assigned space as it is cleaned. ABM uses algorithms to define how long each unique space type based on (Square Feet, Space Type, number of fixtures, and type of floor) should be cleaned. Directors can then view all of the Duty Lists from a dashboard and see which housekeepers are behind or ahead of schedule throughout the day. 2-way SMS can be used inside the app to communicate from the housekeeper tablet to the director monitoring the dashboard. Tablets are as low as $50 or these schedules can be printed for the housekeeper.

2 way SMS communication via Director Dashboard and Housekeepers from their digital cleaning log

2 way SMS communication via Director Dashboard and Housekeepers from their digital cleaning log
Directors can assess if a housekeeper needs assistance and communicate via 2 way SMS to the housekeeper.

Building Tour Inspections

Building Tour Inspections

Sr. Leadership can use this tool to audit the entire hospital s cleanliness during a tour of the facility. Each question and Common Issue can be customized by site.

Phone size tablet example from Amazon

Phone size tablet example from Amazon

There are many affordable mobile device solutions on Amazon that are this size as well as 7" Android tablets.

Schedule Work Loading

Schedule Work Loading

A way to analyze duty lists side by side to compare square footage cleaned, and the minutes over and under scheduled by shift

Space Cleaned Matrix for mgt and clients to see space that has been cleaned

Space Cleaned Matrix for mgt and clients to see space that has been cleaned

This Space Matrix chart helps confirm to clients and Joint Commission the frequency of rooms cleaned, the frequency of days it was cleaned and which associate cleaned the space. This chart also confirms what percentage of the hospital is cleaned each day and to identify rooms that have not been cleaned during a certain duration.

Housekeeper Detail Report

Housekeeper Detail Report

This report helps ABM keep track of the space cleaned and when it was last cleaned on a daily basis.

Floor Care Monthly Projects to properly schedule project tasks throughout the year.

Floor Care Monthly Projects to properly schedule project tasks throughout the year.

Project details can be imported into Bliss and custom tasks can be setup by location. Up to 12 cleaning dates can be assigned that populate on the Gantt chart. Auto emails can be sent to clients to update them on progress.

Floor Care Monthly budgeting to automatically calculate charges for each project task.

Floor Care Monthly budgeting to automatically calculate charges for each project task.

This floor care monthly project financials auto popultates once an associate is assigned to a taks that calculatrs the total cost of the project.

Work Order System to help reduce labor by automating the entire life cycle of tickets

Work Order System to help reduce labor by automating the entire life cycle of tickets

A complete Work Order system that can be used for any contracting service from housekeeping, to engineering. Customers or guests can scan QR codes to to request service that triggers aut email or SMS alerts to staff to complete requests with images. Prioroty Levels, and procedure notes can help assist techs to close out requests giving response times with tons of charts and reports to help identify oportunites and improve response times.

Touchless patient satisfaction QR feedback form

Touchless patient satisfaction QR feedback form

Patients or clients can scan these QR codes placed on the nurse call button, white board, table tents or almost anywhere. Customized questions to alert staff of any need for improvement.
Alerts can be sent to management if a score in below a certain number to follow-up with requests. This chart shows average scores by day and by floor or unit from these QR codes.
Example Link: https://www.roundfactory.com/abc000/138

These Joint Commission approved vinyl stickers can be placed a nurse call button or anywhere in the patient room for a patient to scan to request service or complete a survey

Space Inspections and goals can be set to ensure quality cleaning standards are being met on all spaces of the facility.

Space Inspections and goals can be set to ensure quality cleaning standards are being met on all spaces of the facility.

Setting personal goals for rounders and inspectors can take the load off the director so every user knows how many more rounds he/she needs to personally conduct by the end of the month.

Floor Care Monthly Projects to properly schedule project tasks throughout the year.

Floor Care Monthly Projects to properly schedule project tasks throughout the year.

Projects can be imported into Bliss. Reports and Gantt charts can be exported to share with clients to view progress throughout the year. Each site can customize project tasks and the time it takes per square foot.

Floor Care Monthly budgeting to automatically calculate charges for each project task.

Floor Care Monthly budgeting to automatically calculate charges for each project task.

Client Maintenance Rouding

Client Maintenance Rouding

Custom Solutions 1-2

Custom Solutions 1-2

We came up with a digital solution for this potential client for Students to request for an additional fee extra dorm cleanings.

These Custom Cleaning Request QR codes can be placed on bulletin boards, table tents, etc. in the dormitories. (Scan now for ½ working model.)

Custom Solutions 2-2

Custom Solutions 2-2

ABM admins can manage available time slots in the back office of labor availability for students to select a time slot and pay.Student would get an email and/or SMS alert of confirmation.

ABM would get an email or SMS alert of booking.

Rounds by Room Matrix Chart

Rounds by Room Matrix Chart

This is a great way to visualize over a specified number of days how many rounds were conducted and what was the average score for each room listed by Floor.

You can find this chart by going to Home> Charts>Space Charts> Rounds by Room Matrix Chart

Common Issues bar chart

Common Issues bar chart

Bliss charts can be generated to display custom durations, custom settings and can be exported for presenations.

EVS Common Issues huddle chart

EVS Common Issues huddle chart

Charts like this can be generated for a certain duration to see not only what common issues are identified but what location in the facility has the greatest oppportunity for improvement.

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Sr. leadership dashboards and heatmaps

Sr. leadership dashboards and heatmaps

Custom dashboards and charts can be developed for Sr. leadershop to view top level and drill down into regional to district to site data.

Space Management to document attributes to effectively schedule cleanings

Space Management to document attributes to effectively schedule cleanings

Updates can easily be made by exporting the space to Excel, making changes, and then reimporting. Space can also be added while walking the space.

Typical Space feature to avoid having to measure every space.

Typical Space feature to avoid having to measure every space.
An Education Admin can create BY Facility TYPICAL Square Feet for each Space Type. So if you notice at the bottom, we have a cloning feature to clone for example 4 classrooms the same size in sequential order. But this does not always happen to ID space in order to use the Cloning Feature. But with the Typical Square Feet Feature if is much easier,

If users prefer, they can walk the space using paper to determine average square feet and the number of spaces

If users prefer, they can walk the space using paper to determine average square feet and the number of spaces

We can then update the space in Bliss and can export it for you to add more details.

Housekeeper duty lists to right size labor and space to be cleaned

Housekeeper duty lists to right size labor and space to be cleaned
Duty Lists are created by adding space that has an allotted time to clean. The goal is to assign enough space for a housekeeper to clean during a shift. In this example this schedule is currently 22 minutes over scheduled M-F. Space can be added row by row or by using this Space Matrix.

Space matrix to quickly build duty lists and properly schedule space to be cleaned

Space matrix to quickly build duty lists and properly schedule space to be cleaned

First a duty list is selected which is displayed on the right section. Space is organized by building, floor and perhaps department can be selected one by one that then populates on the duty list on the right side in the order that the spaces should be cleaned.

A user can also select an entire department or floor to be instantly added to the Duty List.

Floor Care, Elevators and Stairwell Duty Lists for task-based scheduling

Floor Care, Elevators and Stairwell Duty Lists for task-based scheduling

Tasks, equipment, and task times per 1,000 square feet can be customized by site.

Police/ Porter Duty Lists

Police/ Porter Duty Lists

Users can manally enter the minutes it takes to Police each space.

Trash Tech Duty List

Trash Tech Duty List

Schedule Work Loading

Schedule Work Loading
Schedule work loading details and budgeting can be used to right size your schedules for each staff member.

Days on and Off Roster to right size labor by shift and to ensure all Duty Lists tasks are assigned

Days on and Off Roster to right size labor by shift and to ensure all Duty Lists tasks are assigned

When a user clicks on a cell, it auto fills the default number of hours that the site sets. In this example 8 hours are required by default for each shift. The P icon in each cell allows the user to change the number of hours, select PTO, vacation or sick time.

Housekeeper Focus Tasks, Space Type cleaning protocols, Safety Notes, and more

Printable Duty Lists and sign in sheets to organize staff and their cleaning schedules

Printable Duty Lists and sign in sheets to organize staff and their cleaning schedules

If tablets are not availble, Directors can print off Duty Lists that are assigned to staff and can see Daily Focus Tasks and where they should be on their schedules in relation to their lunch time.

Digital Housekeeper Schedules and Real Time Director Dashboard with 2-way SMS communication

Digital Housekeeper Schedules and Real Time Director Dashboard with 2-way SMS communication

If tablets are availble, Housekeepers can check off space after it is cleaned

Directors can then view all of the Duty Lists from a dashboard and see which housekeepers are behind or ahead of schedule throughout the day.

Food Service Tray Audit Module

Food Service Tray Audit Module

Questions can be customized, and food temps can be entered for each category.
Images of Food trays can be uploaded, common issues selected.
An array of charts and reports to view logs of audits

2 way SMS communication between directors and housekeepers

2 way SMS communication between directors and housekeepers

Bliss also has an internal 2 way SMS communication feature from the Director Dashboard and Housekeepers from their digital cleaning tablets

Inexpensive tablets that can be shared between shifts

Inexpensive tablets that can be shared between shifts

There are many affordable mobile device solutions on Amazon that are this size as well as 7" Android tablets.

Digital Space Cleaned Matrix Chart

Digital Space Cleaned Matrix Chart

Users can view all the space in a facility that has been cleaned over a selected time period. You can click on each space to reveal the history of when the space was cleaned and by whom.

Labor Management Implementation Dashboard

Labor Management Implementation Dashboard

Sr. Leadership can view each sites progress in collecting space, scheduling space to be cleaned, and track the number of projects that have been entered into Bliss.

APPA levels adding .5 APPA’s that can be modified BY Facility.

APPA levels adding .5 APPA’s that can be modified BY Facility.

APPA levels adding .5 APPA’s that can be modified BY Facility.

Space Type Work Loading

Space Type Work Loading

Users can run scenarios on changing current APPA levels to view the cost impact on locations cleaning levels.

Space Work Loading if deactivated

Space Work Loading if deactivated

A quick and precise solution to determine how much a client can save if you deactivate space to be cleaned.

Floor Type change work loading

Floor Type change work loading

A quick an precise way to determine scenarios such as if a client rips out VCT today and tomorrow is concrete, how much productivity does this save?

In Patient Clinical Rounding

In Patient Clinical Rounding

Clinical Staff such as nursing can use Round Factory to round on patients to improve service recovery.

FNS Patient Rounding proven to increase patient satisfaction by 15% once hardwired

FNS Patient Rounding proven to increase patient satisfaction by 15% once hardwired

Food Service Staff round on patients or family members to ensure 100% Patient Satisfaction or to help immediately improve service recovery before the patient leaves the hospital.
On the left gives the number of rounds left for each user s monthly goal.
All questions and Common Issues can be customized.
Common Issues aggregate to reports, charts and analytics to immediately improve service recovery with your team.